What Is Different Between SLA And SLO
Query King | Sun, 25 Jun 2017 at 21:49 hours | Replies : 4 | Points : 50
Category : Others
What is different between SLA and SLO. Please explain.
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Hello Query King,
SLA (service-level agreement) is an agreement between two or more parties, which is a formal set of service commitments made to a customer by a service provider.
Service-level objectives (SLO) are a specific target for a service metric that is included in an SLA.
Often there is confusion in use of SLA and SLO. The SLA is the complete agreement of two parties that specifies what service is to be provided, how it is supported, and also times, locations, costs, performance, and responsibilities of the parties involved. In case of SLOs are specific measurable characteristics of the SLA such as availability, response time, or quality.
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Hi Anuj,
Thanks for your response. difference is still not clear. Please explain with example.
Query King,
Let me explain it to you with example..
Service Level Objective (SLO) is the target benchmarks contained inside a Service Level Agreement (SLA). Many people refer to SLA when what they really mean is the SLO.
Example: When people say that the agreed SLA for a certain task was 5 hours, what they really mean is that the agreed SLO for the certain task was 5 hours. The SAL is entire service agreement and SLO is a metric. One SLA might contain many SLO's
Thanks Anuj...
